Thanks. good job. Ishtiaq Qureshi 1224 PTC
- Ishtiaq
Thank you for your continued support
- Meghan
Quick and amazing service!
- Russell
Yes its working now. Thanks
- Boniface
Simon was extremely helpful and courteous. I was lucky enough to have two different interactions with him, once by email and once by phone, and he quickly helped me reach a solution on both occasions. Thanks so much, Simon!
- Zack
Very patient and helpful
- Nathalie
Very quick, knowledgeable and professional
- Shaaron
Agent was very helpful and nice! Loved him
- Nadia
Great customer service
- Bart
good service, swift response
- Josephine
Everything works fine except for playing video games online with multiple players. I dont even bother playing any games I have at the moment because it is too laggy. Other than that I have no complaints
- Salem
Thanks for being available around the clock for the vampires at night.
- Kania
Thank you for your superior service to me as I work from home during the COVID-19 pandemic. There has been nothing short of exceptional professionalism. Thank you much as always, Virginia Garrett Cason Estate Apt 1609
Simon was very friendly and helpful!
- Logan
- Josephine
Quick and friendly service!
- Ryan
Simon is highly knowledgeable and goes the extra mile to resolve complex issues.
- Olivia
We had a problem with our internet and BlueRim worked with us until they resolved the problem. Fast, friendly and efficient.
- Cheryl
prompt response having problem solved
- Josephine
Austin was very helpful and provided excellent service.
- Kathy
Everyone was very helpful and the issue was resolved within a sufficient timeframe!
- Andrea
Austin in C.S. was awesome in quick and thoughtful responses. I appreciated his thoroughness and help.
- Matthew
Great service
- gbfessenden
Very quick to respond. Friendly customer service. Great overall experience
- Jason
Great service
- gbfessenden
Brant was super helpful. My account was mysteriously deleted and he restored my account in a matter of minutes. Thank you!
- Kyle
- Tachjaree
Great rep, fast response
- Valerie
Fantastic tech support team A++++
- Michael
Simon was courteous and quick to resolve my double charge issue.
- John
I'm never afraid to tell my residents to call BLUERIM because they're always doing an amazing work.
- OasisPalms
My email question was responded quickly today. And, I was given great guidance on how to solve the issue.
- Kendrick
I wish the speed work better and faster
- Pedro
You guys did great! Wonderful and fast response! Thank you
- Alex
Good customer service, but poor internet quality
- Orrin
Sometimes I'm connected to xfinity in my own home, and I have to reconnect my internet.
- Kaitlynn
Easy to upgrade, fast service at 200 mbps
- Nathan
When I moved to Maple Valley, I was concerned that my internet wasn't going to be provided by one of the 2 companies I've used in the past. But I decided to give it a try. I've been pleasantly surprised by the speeds and the customer service always goes above and beyond. Thanks so much!
- Amber
Alex was super helpful and we got everything figured out!
- Zack
Very considerate
- Kaden
Quick response!
- Richelle
Very nice customer service and fast
- Sandra
Austin was professional and nice.
- Donna
Andrew was so knowledgeable and helped fix my router issue. Great service!
- Zachary
Resident called the office to let us know how great of a customer service BlueRim Provides, tahnk you! (:
- OasisPalms
The customer service is wonderful but the WiFi product goes down a couple times a month so it needs work.
- Raye
Other than the service cutting on and off a few times every month, it’s fantastic customer service.
- Raye
Simeon had great customer service skills! He was very professional and great at letting me know how things were going. He is very knowledgable and got the job done fast. Keep up the great work!
- Mendon
Anytime I email on behalf of my residents the response and resolution is quick and communication is great!
- Ashley
Excellent customer service and rapid response.
- Chris
Austin was prompt and thorough with his replies to me. EXCELLENT customer service!
- Chris
Blue Rim was awesome and resolved my issue within a couple hours. Thank you!!
- Tiana
3 times I needed a few questions answered. Each support rep was quick and resolved my issues/ answered my questions
- Keny
Justin was super helpful, and walked me through every step I needed to get connection working. He was very patient and answered all my questions. EXCELLENT customer service and knowledge.
- Text
They will work with you, when you're in a tight spot. You're not just another number to them.
- David
Justin was a great help, an issue arose but was resolved quickly and was followed up on to make sure that it was corrected.
- Evan
You guys take my concerns very seriously. I just wish it didn't mean there was a problem with hardware both our sides. You guys rock keep at it. Thank you.
- Nathan
Great job. It's working better than ever. Thanks for your great job
- Brent
Thanks guys
- Jim
Things are going great now let's hope it stays that way. Thanks Brent
- Brent
Everything working well on this end. Have a great day
- Jim
Dude was great!
- Jason
Simon was diligent and kept working till the problem was fixed
- Ashleigh
Thanks for fixing it, good internet!
- Hilda
Everything is fine working good
- Tanairi
The customer service has been great and definitely seem to care about their clients. The updates have been awesome! Thank you
- Matthew
Very impressed with the customer service. Thank you for giving me an update on the issue at Maple Valley.
- Jaden
very quick response. Customer service is great, but if the service didn't go down every few weeks I wouldn't know that.
- Abraham
Very quick to resolve issues. I really appreciate the help
- Maddy
The online chat was very quick and helpful. I worked with Austin Fry and he got my problem fixed in less than five minutes! It was very helpful. The texting is quite a bit slower.
- Kyle
Exceptional service!
- Matthew
Great and fast. Thank you!
- Thomas
The issue was taken care of in a good and timely manner and the technician was very polite and helpful.
- Makayla
They did exactly what I asked! Super easy! Yay!
- Jessica
Simon was great!
- Carol
You guys are amazing and very helpful. 10/10
- Austin
Blue rim has been super awesome for us but it was a little slow on the internet side for the amount of people and devices we had on our internet. The customer service has been nothing short of fantastic though!
- Ty
I like that you have no data caps so I don't have to sit there be like am I over am I over.
- Masaki
Everyone I dealt with was very thorough! And very quick! Thank you so much.
- Tricia
thank you!
- Mike
Great Service
- OasisPalms
Alex Moore was incredibly professional, kind, patient and helpful. He really took the time to figure out what was happening (seriously, over an hour of troubleshooting). Give that guy a gold star because up to this point I was really frustrated with BlueRim and others I have talked to on the phone. He fixed the problem and now I am a happy customer. Thanks, Alex!
- Taylor
In the end you guys the best internet service provider I had in US. Thank you!
- Mike
Very responsive and helpful!
- Carolyn
Great service! Thanks for the quick reply and answers.
- Ian
Great responsiveness to emails and calls. Love the friendly tech support.
- Ian
It’s been good. I think it only really had a bad connection once but I have not been using the internet at home as much as previous weeks
- Cole-wiliams
Thanks for all your work my TV has never been so good. I hope it will remain great
- Brent
Simon was extremely helpful and friendly! Very pleased with their service!!
- Corrine
Customer service is great. However, the internet service is not that great.
- Colette
Customer Service is on pointe(:
- OasisPalms
Always on point!
- OasisPalms
Great service, thanks so much
- Kylee
Andrew was great. He responded quickly and resolved my issue in short time
- Mark
When my issue was escalated to a technician who had access to solve the problem, they kept me well informed and worked with me to really make sure the issue was permanently resolved.
- UT
Until I spoke to Justin the service was average at best, but he genuinely made me feel that he wanted to sort my issue out. Great guy, great service. *****
- Raymond
You guys did great and responded very quickly so I’m very impressed. Thank you very much!
- Brighton
Simon was totally awesome! Did not give ip. Worked with the Amazon rep and I was able to use my Alexa!😊
- Rocio
Very fast and helpful service!
- Madison
Great customer satisfaction and speedy service.
- Andrea
Things are going great thanks for working on their problem. Feel free to send me a check .thanks brent
- Brent
I thank so much you are trying to solve the problem.
- Jose
Response time was very quick and friendly. Problem was fixed within a day.
- Macey
Excellent and patient service. Super satisfied.
- Samantha
- Allan
- Jonas
We've really enjoy having your service. Thank you for the fantastic customer service
- Jeanie
- Masaki
Thanks for taking care of our issues. It’s working so much better now!
- Samantha
Immediate response to my error. Thank you.
- Weston
Brant is always quick to respond to any trouble I may be having. Thanks for all your help!
- Odell
I have confirmed that the WIFI works now. Thank you!
- Hanwei0316
Working with the best.
- OasisPalms
Honestly customer Service with BLUERIM IS ON POINT!
- OasisPalms
All of my issues upon activation were fixed quickly and they were very helpful with any questions I had
- Jordan
I am never satisfied with the WIFI connection status and answers.But I am very satisfied with the customer service.
- Masaki
It took a week to fix, but overall I am grateful for the professionalism and persistence of all involved to solve the issue. Thank you.
- Kaylee
Thank you!
- Lloyd
The BlueRim causes the same problem every time.You have been avsolved these problem soon.I ask the root cause of these problems every time, but you never answer.You should answer and clrify to me about root cause .
- Masaki
Very quick to respond and helped me solve my issue quick
- Caitlin
When I had a problem getting my TV to work, the Bluerim support team was very helpful. I appreciate them for that
- Huero
Great service fast net speed cheap cable that’s actually dope lol they got it
- David
They keep me updated on everything. I love it.
- OasisPalms
Rep was very polite and made sure I was satisfied and all my questions answered before hanging up
- Nordiel
- Jonas
Thank you so much for all ur help!
- Areli
I appreciate the professionalism and continued updates of service. Everyone I spoke with was very helpful.
- Geneva
- Fabian
Simon and Brant were very helpful and fixed the issue quickly.
- Jeff
Great service!
- Nicholas
Simon is a great guy! Gave me quick feedback and followed up to make sure I got the help I needed.
- Gunnar
understandable and well communicated
- Mike
great communication - solved problem
- Mike
Responded within minutes to resolve issue, fantastic service!
- Allan
Thank you for your timely response and understanding!
- Katie
Thanks, Jake for working all day on a Sunday.
- Sandra
Thanks for an update.
- Sandra
Great customer service, unfortunately we still have internet problems playing games while during high use times like 8-10 but that happens with every internet service.
- Mitch
He got me where I was needing to add my printer to my network
- Felecia
Prompt resolution, and great customer service
- Alison
Thank you for your hard work guys!
- Mike
I liked the quick response
- Allan
They were more patient and helpful than most for a person like me that doesn’t know how to do computer stuff.
- Charles
Very friendly and took care of my request promptly.
- Brian
Great technical support.
- Lennox
Great at replying and taking care of my residents.
- OasisPalms
Andrew was great with answering my questions and giving instructions!
- Rosetirado05
I emailed you guys at 7:53 pm and got the response I was looking for from Simon at 7:56. Awesome!
- Mark
Simon was a HUGE help! He walked me through getting better speed for one of my devices. Awesome customer service. 5 stars for Simon!
- Liz
Every time I have a question it gets answered promptly. Mad respect for that. The internet can be a little sketch at times but I’m using the free package so I guess you get what you pay for. Overall solid customer service.
- Ryan
Following up on earlier issues and questions. Got quick answer via LIVE CHAT. Thanks
- Kenneth
Thank you for the quick and helpful response!
- Nicholas
The tech man was very patient and nice. Very helpful.
- Susannorgren
I’m very happy with BlueRim Networks customer support. They have always been responsive to my messages about outages, billing, troubleshooting, and more. We were billed a few extra times after we moved, and they were prompt and professional in cancelling service and issuing appropriate refunds. I have rarely seen this level of quality customer service, well done.
- Devan
I greatly appreciate the prompt replies and direct help and solutions to my problems.
- Alexis
Nice work
- Sen
Kade was able to identify the underlying problem quickly and efficiently, even though it wasn't a normal problem. He trusted in what I was saying and came to the solution rather than believe it was a more common problem.
- Derrick
Great service!
- Kareem
Issue was resolved quickly.
- Brenda
Very helpful in troubleshooting and solving problems
- Babajide
Movies on Netflix seem to freeze every few minutes.....? Seems like a lag Spike..? I don't know...
- Michael
Very responsive, no hoops to jump to get what i needed resolved
- Steve
Fast responding. And solution to the problem
As usual, Simon was great. Wonderful customer service.
- Donna
Quick response to change of plan. Thanks!
- Justin
Thank you!
- Andrew
fantastic and quick service. went above and beyond to make up for my troubles. refunded me for a double charge on my account and sent me money for my troubles. this is how customer service should be
- Damian
Swift response and helpful
- Josephine
Alex was very quick to resolve my issue. I am sad to leave this service.
- Christopher
Sup guys, how's it going? Hope tickets are low enough so y'all can relax! See ya!
- landon
Great follow-up! Thank you!
- Francisca
Communicating with precise instructions and quick solution very helpful! Person in chat room very knowledgeable (Simon). Thank you!
- Francisca
Very knowledgeable about his product great job resolving my problem
- Ray
Alex was very helpful and fast. Thanks to him.
- Salem