Nice work
- Sen
Kade was able to identify the underlying problem quickly and efficiently, even though it wasn't a normal problem. He trusted in what I was saying and came to the solution rather than believe it was a more common problem.
- Derrick
Great service!
- Kareem
Issue was resolved quickly.
- Brenda
Very helpful in troubleshooting and solving problems
- Babajide
Movies on Netflix seem to freeze every few minutes.....? Seems like a lag Spike..? I don't know...
- Michael
Very responsive, no hoops to jump to get what i needed resolved
- Steve
Fast responding. And solution to the problem
As usual, Simon was great. Wonderful customer service.
- Donna
Quick response to change of plan. Thanks!
- Justin
Thank you!
- Andrew
fantastic and quick service. went above and beyond to make up for my troubles. refunded me for a double charge on my account and sent me money for my troubles. this is how customer service should be
- Damian
Swift response and helpful
- Josephine
Alex was very quick to resolve my issue. I am sad to leave this service.
- Christopher
Sup guys, how's it going? Hope tickets are low enough so y'all can relax! See ya!
- landon
Great follow-up! Thank you!
- Francisca
Communicating with precise instructions and quick solution very helpful! Person in chat room very knowledgeable (Simon). Thank you!
- Francisca
Very knowledgeable about his product great job resolving my problem
- Ray
Alex was very helpful and fast. Thanks to him.
- Salem
Excellent personalized help to get connected. Very patient and knowledgeable. Good experience I recommend using this service if available to you.
- Denny
Simon was extremely dedicated to solving my issue and making sure my internet was running and also being friendly and professional.
- Cameron
Did what I needed super quick
- Boomeroni
I would like to acknowledge the excellent customer service I received from the Blue Rim Techs. I spoke with Simon,Andrew and Landon on different occasions with different questions. I called several times and I was not disappointment in their willingness to support me and and answer any questions. Well done men, thank you for caring.
- Georgiann
great customer service!
- Lindsey
Blue rim not only has a great service, but amazing customer service. I recently moved from my apartment that I had BlueRim at, but couldn't figure out my log in info to cancel. I replied to an email from my last payment and Simon helped me out instantly! And he was super friendly too. Thanks for the years of awesome internet service, and thanks Simon! :)
- Amanda
If there was a double fantastic I would have clicked it. Patient with lots of suggestios to resolve my problem
- Kenneth
Thank you for your quick response and kindly support.
- Masaki
Quick responses and very helpful
- Allan
Very kind and very helpful, although you were unable to resolve my issue, you managed to give me ideas on how to fix the problem. Thank you!
- Felicia
Alex was very helpful. Thank you!
- Chikako
agentbgave me some specific options that I am still testing. will know more on efficacy in a couple of days thx
- Kenneth
My point on reporting the most recent outage was just to keep everyone informed and set an appropriate expectation for time of resolution. This outage was clearly related to Comcast / Xfinity maintenance and not caused by BlueRim. Wayne
- H
Quick, simple, and effective help when I needed it
- Wesley
Thanks for the helpful employees and the quick actions to fix the issue I was having.
- Jeff
Rep hung in there with my query and figured out a solve to my issue. Was nice and timely in responding to emails. I appreciate it :)
- Valerie
The individual who reached out to me repeatedly allowed me to find the right information to resolve my problem. His patience and kindness when I showed a severe lack of understanding were appreciated. Thank you very much.
- Eric
While the issue is unresolved, Kade has done everything in his power to get it resolved. At this point we are waiting for the issue to repeat so we can do a packet test. Thank you for sticking with me on this Kade, you've been awesome!
- Nathaniel
Great customer support!
- Jeff
I appreciate the quick and thorough response that was easy to understand also. Thank you!
- Sharon
Thank you for your quick and accurate responses. They were very helpful.
- Allan
Question answered and resolved quickly.
- Shane
Self resolved
- Cody
The technician was very knowledgeable and helped me solve the problem. I appreciate the text option as it's more convenient with our busy schedules.
- Susen
Always a good experience talking to your team, thanks !
- John
Very fast response time and fixed my issue perfectly.
- Austin
The last technician did an amazing job. I appreciate his persistence.
- Yarelis
CustomerService Reps are awesome. Wish I could say the same about the network. I was sold by apt complex that this forced connection was top of the line and would be ready when I moved in on May 14th, it took me this long to get it functioning correctly.
- Margaret
We had an issue with creating an account. Landon was super helpful and quickly created our account himself. Great customer service!
- Alysa
Landon is a great technician and provides great customer service. He is knowledgable and provides timely feedback. Kenny Moss
- Kenny
Tech was helpful, polite, and straightforward. Made dealing with the issue much less frusturating.
- Thomas
Simon was fast and helpful
- Derek
Easy setup and very responsive help. Simon answered multiple questions regarding my Xbox and Alexa.
- Steve
Thanks for the quick response.
- Allan
Speedy and thorough response from Simon via email support! Thanks!
- Jamie
Thanks for being so persistent with getting the issue resolved! Yeah, it took a little doing, but perseverance goes a long way!
- Weston
Quick and good
- Ruby
Friendly committed staff kept working until the problem was resolved.
- Vicki
great service
- Jose
Nothing but good things to say about this team!
- Express
Customer service is amazing!!!
- Nina
Worked with me through tough problem that took long time great employee thanks for the help
- Kurtis
You were able to immediately resolve my internet problem and you did not charge me for your help.
- Mark
Very impressed with two follow up telephone calls
- Charlotte
Quick response even at night—it was helpful
- Stephen
- Lindsay
Kade was helpful, thanks
- Derek
Good job really appreciate all your help!
- Dan
Andrew Holmes went out of his way to find me an answer. Thanks!
- Sandra
Great response time!
- Taylor
Andrew Holmes was great! He did the research & learned we were blacklisted by Vudu.
- Sandra
You are awesome!!!
- Debra
The techs are very responsive and follow up on concerns as needed.
- Patrick
I needed to set up a new account for my new apartment and the employees responded quickly and was very helpful
- Cassi
The problem solving process is good.If response faster, will be better.
- Sean
- Mingxu
Great customer service
- Zion
The support has helped and answered everything. Great support!
- Clint
Helped me super fast with no issues!
- Danielmarioramos
I was so delighted with the service given good job
- Carter
Very prompt and friendly.
- Steven
The text support is a great feature. Always friendly and quick responses. Would recommend for sure.
- Tim
Landon and Brant were amazing, extremely helpful and showed concern with my issue and did not stop until it had been resolved.
- Leo
Wonderful. Nice and professional and fast despite me being upset in the beginning
- Glw008
Kept in contact with me the whole time. They were very pleasant despite me being angry initially. Great customer service
- Glw008
Kade was the only person to respond to my email & Kade if ur up for the challenge maybe U can help me get my tv hooked up too. I can’t find whatever the number is to watch the tv. I have a Sony Bravia model#KDL-40EX400
- Katie
That Tyler guy is a shining example of perfection in the customer service industry.
- Tyler
I received a prompt response that answered my question and totally resolved my concerns. Thanks!
- Sam
Everything is great. I received a quick reply to my question and that was great thank you.
- Jared
The employee who answered got back to me quickly and they were very to the point. Appreciate it.
- Nathan
I have always received kind and courteous customer service with immediate resolution to my request - whether by phone, email/texting, or in my home. I count on this business to run my business from home. The upload/download speeds are consistent with little, if no oscillation in speed guarantee. Cheers!
- Trina
Service was adequate.
- Bryce
Customer service has been very helpful and responsive. The bluerim-SOS wifi infra is still garbage though.
- Cody
Great response time and my issue was fixed!
- Suzanne
- Shayler
Good tech
- Veronica
- Lindsay
Whenever I've needed help I had someone get back to me very quickly, they're extremely helpful, and make customer support a painless experience! Thank you for being awesome!
- Rachel
Thank you for the quick response.
- Masako
The service is very helpful. Love it.
- Jun
Very prompt and effective ticket response. Thank you!
- Roger
My last technician on my ticket deserves all the praise In the world. He was amazing and spent over an hour with me, he even helped me set up my router when he didn’t have to
- Mary
Quick response. Great service.
- Christopher
Fantastic job. No complaints
- Vernon
Great company! Personable and well trained staff who get their job done effectively and efficiently.
- Trina
Great customer service and support. Internet has never let me down. I highly recommend Blue Rim Network to family & friends. 😁
- Christopher
My name is Vernon Whitehorse apt 933
- Whitehorse
Everything is good and service was face. Customer support was fantastic
- Whitehorse
Blue Rim Networks is great to work with! They are friendly, knowledgeable and they are amazingly quick to respond and help. Thanks, Blue Rim Team!
- Vacation
Kade Allen was awesome!!! Excellent service and very helpful through my whole process can's say enough! Thank you.
- Samuel
The best...Thanks!
- Jeff
On 01/18/19, I called their customer service dept a total of 3 times. And the gentlemen that I spoke to were very polite and respectful. Especially the last rep I spoke to, Keep up the great work!!!
- Rebecca
Replies were very fast and were understandable. Any question that I had was answered in a way that made sense. Great Service!
- Jonathon
Great...I love it..
- David
It says we get 80 Meg up and down. We never do. And I call a lot, they fix it but it only lasts like 4 days
- Josh
no throttling, reliable, no downtime, decent price, what more could you ask for?
- raymond blair
The speeds are great and the network is reliable about 89% of the time.
- Josh
The very best. We love that Zach was so patient, kind, and knew the pilots phonetic alphabet! He is awesome!
- Jleaphar
When there’s an outage it would helpful to see something on the website that shows areas impacted.
- Angela
Helped me with my NAT type! Awesome help!
- Andrew
Nice customer service, knowledgeable, to the point, quick response, and fixed the problem!
- Jared
Andrew was super helpful and solved all my problems.
- Tristan
I know the tech did everything he could to help me. But the system would not allow him to fix the problem. It worked with my other wifi network.
- Violet
I spoke with Simon, he was very kind, patient and knowledgeable he explained to me how to go about and start my service with your company.
- Rebecca
quick response, friendly and resolved the problem instantly. Though, I would have liked to have been told to contact support sooner, so I wouldnt have had to struggle with my problem
- Max
Good customer service and fast
- Curtis
The internet was really annoying for a while but seems to be fixed. Thanks for getting back to me quick and letting me know what was going on.
- Chandler
- Caleb
Kade was excellent! He went above and beyond for me, and it is very much appreciated.
- Liz
Thank you Kade. I always appreciate the service that you provide!
- Tara
The guy that helped me was great!!!
- Holly
Quick response!
- Oliver
Thanks for always keeping my up to date and online. It is imparitive for my work.
- Tara
Rep gave me dome alternative options for customizing my internet experience. Very helpful, thanks rep
- Valerie
Quick resolution with friendly, professional, and sincere communications.
- Bronson
KadeAllen from level 2 is the best...
- Michael
Team quickly responded to my inquiry and timely shared the situation and updates. Also, the issue was resolved within a short period. Thank you so much.
- Kotaro
Simon Brazzell was awesome. I hope hes getting paid enough!
- Spencer
Quick response easy solution thanks
- Kelton
Kade is the best Tech I ever had...
- Michael
very helpful thank u!
- Areli
Thank you guys...
- Mari
Super fast and very knowledgeable
- Josh
Thanks for the quick response!
- Kellie
My problem was addressed and solved within 10 min via email. Great support!
- Justin
quick response
- Pengyu
Everyone was prompt with replies, clear and concise. Very professional and helpful.
- Doug
- Juvenal
Fast response to my inquiries and very helpfull to resolve my issues even helped me add my device correctly now i enjoy my tv to the fullest thank you to customer service😍
- Lupe
Freaky fast!
- Luke
The guys I corresponded with were quick, professional and helpful. I've already told my roommates how awesome the service was and how BlueRim support can help them so well!
- Rachel
Despite my initial concerns, I received amazing and timely communications. Responders were incredibly helpful and concerned about the quality of my service.
- Jonathon
quick response. i appreciate it
- Yixuan
Issue is still an issue but out of the reps hands. I just want service I can put restrictions on without having to download apps on all my devices
- Valerie
Thanks for being so quick to take care of me!
- Greg
You've done well by me! Thank you.
- Pam
I appreciate the very quick responses, and the great customer service! Very friendly and helpful.
- Kimberly
Andrew Holmes was my support contact on this ticket, and he is fantastic. He went above and beyond helping me and was so quick to respond. It’s peope like him build trust in your brand!
- Liz
Response was quick and exactly what I needed to fix my problem.
- Sierra
Very happy with response time and service.
- Luke
I was cancelling my service due to a move and you made it very painless. In general, I found your company very responsive throughout my time as a customer. Thank you for making customer service a priority.
- Sarah
Thank You Eric for everything the service now is amazingly better then before and again I am great full for Eric
- Leuia
Thank you for the prompt action. All the best!
- Iren
The guy I talked to at 10 pm on Monday 8/13 was amazing and finally fixed my problem after not being able to log into my account for the last 14 days. He worked extra hours even though he was closing. Please let him know how great he is.
- Sarah
You were able to resolve my issue in a matter of minutes where RCTV has been Unable to resolve this issue in over a month and a half with zero follow through on their part but repeated calls on my part. Thank for you the superior service!
- Kevin
Great service and speed. Just need to change my NAT type 3 to type2. Thanks
- Tomé
I really appreciate Landon and the team for working with me on payment. I had some unforeseen costs get with held from my paycheck and Bluerim was very accommodating. Thanks again!
- Carl
Everyone who helped went beyond expectations to resolve the issue. :)
- Steven
Knowledgeable, effective
- Romaldo
Professional exceptional and effective
- Romaldo
Just get the ipv6 out to customers asap
- Waynezombie
Just get the ipv6 out to customers asap
- Waynezombie
I was impressed with the quick response on a Sunday to my network question. Answer given was thorough and easily understood. This was my first experience with your technical support and it was extremely positive. Thank you.
- Tom
Landon has been excellent at service and follow-up. My unresolved problems are with Real Choice.
- Kay
- Carl
Fast, specific response that solved my problem.
- jhmdtm
I have been having problems with my new installation but Blue Rim Level 2 support has kept working on it. Chris C, the owner of Blue Rim worked tirelessly for two weekends to get me running
- Michael
Tyler was a fantastic technician. Extremely friendly, professional, and knowledgeable.
- Scott
Kade was amazing!
- David
The support technicians are very good to follow up ... I highly recommend this service to others ! Thanks
- Elianne
Best Customer Service representatives in the business. They bend over backwards to help you with your problems.
- Michael
Thank you for your help.
- Marla
Kade, the tech support person who worked with us was patient, responsive and very helpful.
- jhmdtm
Great service and response. Recommended.
- promporn
Your Teck is here now working on my system
- Michael
I was curious what the issue was, but other than that the service was great!
- Grantm
I wasn't expected to get response back on the day I sent it. It was nice to get a response only about 30 min.
- Timothy
Brant is the most accomplished rep I have dealt with..
- Michael
Blue Rim is new to our apt complex but at same time there has been a total turnover in the business office administration; hence, the lack of communication with implementation. Thank you for the fast email response and possible solution.
- Francisca